I have been working for three years at the Center for Resilience with the methods and techniques under the Insourcing® programme. This approach does not only have a motivating and activating effect on the client, but also results in rapid stabilisation and in a decrease of the complaints reported initially. It also builds lasting resilience and sustainable happiness. Time and time again, I witness the results in my patients. The step-by-step approach tailored to the needs of the patient is transparent and creates structure and perspective. My patients are extremely satisfied.

By formulating those methods in a clear protocol and coupling it with the EPD, the entire process can take place in a streamlined manner. Both client and coach have a clear understanding about which phase of the process they are in and which steps need to be taken. The EPD is extremely user-friendly, for the client and the care provider. I can now completely focus on my core business: treating stress without losing time on administrative tasks.

Elke Safont, Clinical Psychologist and Insourcing Katalyst®: clear expectations and activating approach


What attracts me as a care provider in the ‘Insourcing’ programme of Prof. Dr. Elke Van Hoof are sustainability and effectiveness of this approach, for the employee with stress related issues as well as his (work) environment. I also find it powerful to experience how this approach responds to the evolutions in mental health care in an innovative and proactive fashion.

Based on neurobiological insights and the positive and development-oriented psychology, we take a step-by-step and customized approach to physical and mental recovery, and to activation of resilience and information processing capability of the employee.

Recovery is being considered a shared responsibility, whereby we as care providers support activation and reinforcement of the behaviour leading to recovery via qualitative and scientifically well-founded interventions. This activation strongly increases the feeling of ‘getting a grip on the situation’ and self-confidence in our patients.

The impact of interventions on the patient is being followed-up and monitored continuously via an electronic patient platform (EPD) which is very user-friendly and efficient, and which reduces the administrative tasks to a minimum.

Via the electronic satisfaction survey, we as care providers can continuously adjust and adapt the process to the needs and the request of the patient. Standardised questionnaires are also being sent and processed automatically. Considering that several stakeholders are involved in the process, the sharing of information via EPD ultimately happens in a legally safe and efficient manner, focussing on the patient who receives transparent information. Personally, I find that working with the EPD is an enrichment and a key to optimizing collaboration and alignment between the care providers and the patient.

Krista Mommen, clinical psychologist-psychotherapist: Working with the Insourcing technique is an enrichment even after years of activity in the field of clinical psychology